SIJURI — Intelligent Litigation Prevention System
Equatorial Energia / ANEEL P&D
Highlights
- Continuous consumer monitoring loop
- Virtual assistant Clara for automated outreach
- Agreement suggestion engine to prevent lawsuits
SIJURI extends the SiPAJu risk model into a closed-loop action system. Once the intelligent engine flags a consumer as dissatisfied and likely to pursue legal action, it triggers the virtual assistant Clara to initiate a WhatsApp conversation offering a resolution.
Clara collects structured feedback about the consumer’s complaint, proposes tailored resolution options (billing adjustment, maintenance visit scheduling, service credit), and returns the conversation outcome to SIJURI for score recalibration. Consumers who accept agreements are removed from the high-risk monitoring queue; those who refuse or do not respond escalate to human customer service specialists.
The result is a proactive dispute prevention system that addresses consumer grievances before they translate into legal filings, protecting the distributor’s image while genuinely improving customer satisfaction.